Paladin's Physician Guide service helps our clients' claims examiners resolve medical issues quickly, especially when they're under pressure. Whenever examiners need specialized medical expertise, they or their company nurse can simply call our 800 number and identify their medical issue using a simple, self-guided selection tree. A program coordinator then matches the issue to a qualified doctor, who calls back to answer questions, make recommendations, or verify the examiner's approach as needed.
- 800 number available to claims staff as issues arise
- Self-guided phone tree to define the issue and identify the appropriate resource
- Preliminary review by a trained coordinator
- Alignment of physician specialty to the specific issue
- Call back by a physician specialist within 24 hours